Why Buy From Us? / FAQ


 


Good Questions To Ask Before Buying Data

How is The Data updated and Compiled?

Many companies claim to compile their own data or update their own lists. We have discovered that this is not true as there are many old databases making their way around the internet these.  We take every measure to ensure that our data is of the highest quality. We have partners in Canada, Australia, UK, Mexico, India, Vietnam, Germany, Philippines, and China who work with us to continuously update, tele-verify and compile our databases. View the “About Our Data” section of our site to read more about our sources. Over $3.4 Million is spent on research and compiling our data each year. Hard to believe? Read our F.A.Q. section below for an explanation of how can sell our databases at such low prices.

How do I access and manipulate the data once I purchase it?

Most data companies sell their data in CSV (comma-separated text) and MDB (Microsoft Access) format with each state or province split into separate files. This is an easy way to transport data, however, it can make it very difficult for the customer to use. Not all people have Access, and CSV programs can only be used to open and manipulate so many records at one time. These formats make it impossible for someone to search the entire country without extensive programming knowledge. We are the only data company that provides free software that can be used to search an entire list and export without limitations.

Who are you buying data from?

You will see companies selling data that have no phone number or address listed on their website. Even if there is an address listed, it may be a post office box in a shipping store. Method and mode of contact should be on the customer’s terms. Do you want to buy data from someone working out a one bedroom apartment? Research your vendors and ask questions to ensure you are buying a quality product.


F.A.Q.- Frequently Asked Questions

Why is your data so much less expensive than data from other companies?

This is our most common question. There are two main factors that allow us to keep our prices low: 1) We acquire data from all of our sources and we outsource the compiling to our partners overseas, and 2) We have two large corporate accounts that purchase data from us for their call centers. Combined, there are 800 Call center seats that use or data. As soon as one of our products is updated, we sell 800 copies instantly. This allows us to sell our products to the general public at the same low price.

Once I’ve placed my order how long will it take for me to receive the product?

Any regular in-stock order that is placed with a signed invoice returned before 4:00 p.m. CST is shipped out the same day in most cases. We ship express through FedEx overnight, and standard is shipped via USPS First-Class Mail. Express is usually delivered the next business day by 5:00 p.m. local time. First class usually takes 2-7 days.

What are the System Requirements to use your software?

PC: We Recommend a minimum of: Windows XP, Hard Drive with 30gb of free space (NTFS File system), DVD-ROM Drive (unless you choose USB Flash), and 512mb of RAM.

Mac: Any of our products will work on a Mac that is running windows. For Mac users not running Windows, we can build a Mac version of any of our programs for an additional $25. Only 2% of our customer base uses Macs, so we have to add a custom list charge to these orders.

Can I download my software instantly?

Most of our directories are in stock, on the shelf, and ready to ship. Due to the security of both our customers and us, we prefer to send a physical product out when taking an order. In some rare cases
we will allow customers to download our directories for a small setup fee. Even in these cases we will still send a physical disc. We try to designate our file server for custom orders.

Is your software user friendly? Do you provide Tech Support?

Our software is very easy to use and we positive that you will be able learn to use it effectively within seconds of opening it. We do provide our customers toll-free tech support from 10 a.m.-6 p.m. CST as well. For any Tech Support-related questions, call 877-56LEADS Ext. 2. We will be glad to help you with anything you need.

How can I send emails to your lists and get the best delivery rate?

Our Email databases are sourced through 3rd Party companies.  All data is collected by user input through a web form, landing page, or social networking site owned and hosted by a 3rd party company. This data is considered to be accurate, but is not guaranteed. It is common for users to input a fake phone number, name, email, physical address, or birth date when filling out these forms. It is common for users to opt-in on multiple sites so they may be listed more than once. Due to the nature of this data we cannot guarantee a certain percentage of accuracy.

Sending UCE (Unsolicited Commercial Email) can be a tricky process. If you try to send a campaign with one of our lists using your own ISP or a bulk emailing service like ConstantContact, iContact or Mailchimp, your campaign will probably be shutdown after a few hundred emails. You will need to send your campaign through a bulk email provider who will allow you to send UCE while staying CAN SPAM compliant. We are partnered with MedCityMail.com to provide our customers with a managed solution for sending campaigns. With all UCE, there are many factors involved. We always tell our customers to expect at least a 20-30% bounce rate when sending unsolicited email.

Do you offer a delivery rate guarantee?

With opt-in email and cellphone lists we cannot offer any guarantees because there are numerous variables that determine whether or not your campaign will be a success. Every single aspect of your campaign can flag spam triggers and cause undeliverable emails. The sending email address, the server, the IP address, the
text within your email, and even the subject line can be flagged as spam. Even if your emails were sent correctly and didn’t flag any spam triggers, we still can’t guarantee how many people open it because of the subject line.Also, the verbiage you choose to use in the subject line could attract or deter the recipient from opening your email. There are way too many variables that we cannot control.

What if I don’t like the program? What is your refund policy?

We offer the 30-day Media Guarantee. This means that within 30 days from your order, if something is physically wrong with your disc or USB flash drive, we will exchange it for no cost. To protect our software from duplication, we can not offer any refunds or returns on software that has been opened. This is a standard policy with any company/store selling media that can be duplicated. We offer no guarantee for the effectiveness of a campaign or accuracy of data. Over time all data will become less accurate.

Do you have References? Can I speak with anyone you’ve worked with?

To protect our customers’ privacy, we won’t release any customer names, phone numbers, or email addresses. Please check out the ‘Our Clients’ page to see a list of companies we work with.

Our 100% Satisfaction Guarantee

No database is ever perfect. Businesses come and go every day. In this economy you will find certain industries that have a high level of turnover. The consumer population changes frequently as well- anywhere from 12-18%. At the time of update our databases are around 92-95% accurate. If you experience an accuracy rate of less than 90% we will replace the portion of your list that was undeliverable, out-of-date, or disconnected.

  • Inaccurate data must be reported within 30 days of the date of purchase to qualify for this guarantee.
  • Any products that has a compile date of 60 days or older are not covered.
  • Only one replacement will be made per purchase.
  • Fax, Email, and Cellphone Lists are not covered under this guarantee.
  • We do not offer any refunds on data, your mailing costs or any other cost incurred by using our data.
  • Mail pieces that are refused by the addressee but contain an accurate address are not covered.
  • Only our standard CFM directory products are covered. We do not guarantee our complete consumer databases, opt-in data, or any list that is purchased from a 3rd party vendor.
  • We have the right to verify that the data was purchased from us and we will need evidence showing you experienced less than 90% accuracy. Our customer service department may ask for a dialer report or for you to send us the returned mail for inspection.
  • Our 100% Satisfaction Guarantee is offered for a limited time only and can be ended, or modified, without further notice.

Other Questions or Concerns?

Call: 877-56LEADS